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Exchange & Returns Policy
When your order arrives, you're welcome to inspect and try on your items before confirming.
You have 14 days from the date of purchase to request an exchange or return.
- Exchange fee: shipping cost (paid by the customer)
- Return fee: shipping cost (paid by the customer)
- Order not received: shipping cost only — no additional fees
To start a request:
1. Message us on WhatsApp: wa.me/201055337763
2. Send a photo of the item (for exchanges/returns)
3. We'll handle the rest